Every registry business service within Verne is subject to the Verne Workflow process. The Workflow controls the manner by which the business service is initiated, the subsequent ‘flow’ involved in completing it, and any associated fees, notifications and filings on the register that completion of the business service entails. In essence the rules defined within Verne Workflow allow control over the business process that is followed, on an individual basis, for each business service made available.
Workflows can combine tasks undertaken by registry staff and external (public) users.
Workflow processes can be built that involve actions on both internal and external users, and provide a seamless flow of information between them. This enables Verne to deliver fully managed end-to-end business processes.
For example, a request for a company registration by an external user can initiate a follow-up task with an internal user. Based on the result of this internal action, responsibility can be diverted back to the external user to obtain additional information or to notify them of a filing issue.
Verne maintains the status of filings through the lifecycle defined within the system’s workflow management system. When each entity is created and configured, the lifecycle of the entity is defined within the workflow system, including the definition of the various entity states, regular “renewal” procedures and triggers for status transitions.
Verne’s workflow system manages entities’ governance and compliance activities, assigning back-office tasks (such as reviews, approvals and authorisations) to registry staff and identifying and managing overdue tasks.
As tasks are created they are assigned to users, or teams of users, based on the configured rules and the users’ permissions and team memberships. A work queue is provided to enable internal users to view outstanding tasks assigned to them.
The specific details of the business services, such as the data captured and how it is processed is configured within Verne on a per-register basis, according to the specific needs of the Client.
All business services use the Verne Workflow service, which handles the entry, validation, charging of fees and review of the data entered or contained within the service. The Verne Workflow service has a considerable number of configurable attributes that control the flow of a business service and the way it is processed by the system. Different configuration values within the Verne Workflow process allows a significant variation in the overall workflow for each business service, on a per business service basis.
Refer to this page for more details.
